Quality Inn Petaluma - Sonoma

Very frustrating experience. In the middle of my stay, my room keys were suddenly deactivated and stopped working. This happened after a long night of driving, so having to walk all the way back to the front office just to deal with a key issue was extremely stressful and annoying. The front desk was not able to clearly explain why the keys had been canceled, and I also had trouble getting the situation resolved. On top of that, the parking situation is terrible and made the experience even more frustrating after a long drive. After traveling all day, the last thing you want is to arrive at your hotel and find that your room key no longer works. A hotel should make things easier for guests, not create additional problems during the stay. Definitely not the experience I expected.

Expensive

The breakfast menu was excellent. The staff were friendly, the beds are comfortable, coffee maker, fridge and microwave in room. Very quiet hotel.

Broken locks on the doors. Had to move rooms after the first night because our room started to smell like sewage. The staff were great though

The faculties were clean and well-maintained. The staff worked hard to keep the breakfast offerings supplied. The pool and hot tub worked well.Our room was clean and the bed was comfortable. It all made for a very nice visit to the Petaluma area.

Once a nice hotel to stay at, this place is a rundown, dirty hotel. The staff were very nice.

Hotel was in a good location for us to visit Rancho Obi-Wan. Building and rooms could use some updates but the bed was comfortable and the room was quiet.

The staff was very friendly and were more than happy to answer our questions. Our stay was nice & quiet. We enjoyed the pool :)

Breakfast was very good, much better than average. Parking was convenient and staff was pleasant and helpful. It was really quiet at night and we were able to get a good nights' sleep. The beds and rooms were comfortable.