Sheraton Sonoma Wine Country Petaluma

Nothing that great about this place. Older hotel. One night is ok.

Clean and great staff,

So good

酒店規模較大，緊臨高速公路，北美老式風格的碼頭泊岸建築羣十分醒目。硬件中規中矩，房間乾淨整潔，停車過夜收費，多數預訂都不含早餐，但車程六七分鐘就有商業餐飲區，有早餐咖啡廳，甚至還有一家美味的中餐廳。

交通方便，車位充足，房間很乾凈，服務很好！

不錯不錯，免費停車

I arrived on Friday at about 1:45pm and when I approached the front desk, the girl said if your here to check-in I don’t have any rooms until 3pm. No hello no smile nothing. I said well I did what I thought was a pre-check in on the bonvoy app. She asked if it had a room assigned and I said not that I could see. I said ok, what are my options? She said “I don’t have anything available”. I said ok, but is there a restaurant open? Coffee shop? Bar? Somewhere I can store my luggage. Short answer was no- the restaurant might be open at 5 she said. There is nothing walking distance. So I took my suitcase and plopped myself on the sofa in the lobby right in front of the front desk. I watched others try to check in early and they were received with the same response so the lobby started to fill up. My cousin who was also staying at the hotel arrived shortly after me, room not ready. So we chatted and before we knew it the lobby was empty and it was almost 4pm. Not once did the agent at the front desk offer to pre-check me in so that all she had to do was hand me my keys when the room was ready. So I went to the desk and a gentleman who is a supervisor (forgot his name) checked me in and said something about my room type- I had marina view but one had a patio. I said I’ll take the one without the patio. Again, no hello. No thank you for your patience. Since I had time during my wait, I read the reviews online and I was kicking myself, so I pulled back the comforter on the bed and there was a strand of hair and stains on the sheet (I have pictures). I called front desk from the room and told the gentleman and he said ok he’ll check to see if the other room he offered was available- when he came to the phone it was. No apology- nothing. I went and got my new set of keys for the new room. No apology, not offer for anything to make up for it. I was annoyed that I hadn’t checked the reviews before I booked. On the app it had said I would not receive hsk service during my stay however I received it both nights. You can’t have a dirty hotel and bad service. As I shared my story people told me that Sheratons are no longer what they used to be and honestly it’s because of this property and the lack of hospitality. Front desk agents need better training or management needs to hire better employees. Some empathy goes a very long way. I expected a survey but it’s been a few weeks and never got one. I imagine they opted me out because they knew I was unhappy and did nothing to ensure my satisfaction. Props to the photographer, because the pictures on the website are fantastic. They make the swamp of a marina look glamorous.

Booked a Marina view room for 4 days, when I arrived I was told NO marina view rooms were available. I was given a 2nd floor room facing a wall - NO view. When I asked to change the room I was told that all their rooms face walls (obviously a lie). The room thermostat was broken and the air conditioner was very noisy; tiny restaurant had a very limited menu. The bartender was also the waiter and server. I left the hotel after 3 days.

Staff were wonderful, the bed was very comfortable! The downside, Pool and hot tub still not working. You have to pay $15 per day to park your car. This hotel needs to update and care for their property. The back of the property has shredded awnings and some dead flowers or plants.