Southern Cross Atrium Apartments

When booking, I specified a quiet room, but I was assigned a noisy room with an electric water heater pump that kept working. Whether I turned on/off the faucet in the room or flushed the toilet, or used water upstairs or downstairs, it would make a clanging sound. At first, I thought a drunk was knocking on the door or something was blown against the window by the wind. After checking, I found that there was an electric water heater working in the closet, which was shared with other rooms. I was awakened by clanging in the middle of the night and completely insomniac. I reported the situation to the Asian-looking female employee at the front desk. She said she didn't know it would be like this. Either arrange for maintenance tomorrow, the master will rest that day, and then I took a video saying that this should not be repaired. She said it was normal for many people to report this problem. The attitude was indifferent and impatient. The full amount had been prepaid before check-in and it was not refundable. The situation was very embarrassing at the time! I had no choice but to find Ctrip butler to coordinate. Ctrip butler negotiated and arranged a room change in time, so I was able to stay at ease. Insomnia in the first two days and poor communication with the front desk wasted time and energy, which made me very tired and depressed. Time is very precious when traveling abroad. It is said that the four-star hotel is similar to the non-star guesthouses in China. The stairs are hollow and you have to carry your own luggage. In addition, a deposit of 150-250 dollars is required for check-in, but there is no equipment list in the room, which is very irregular. I asked the hotel online but no answer. I asked Ctrip butler to come forward and answer that there was no specific list, only large equipment such as microwave oven, air conditioner, and TV. When I asked about small items such as pots, pans, knives and forks, the answer was that if you need it, you can go to the front desk to ask for a print. Well, according to the law, if you find that there are missing items, you need to provide evidence when you complain to the hotel. How can you prove that it was there when you checked in without a specific list? I don’t know the local laws and don’t want anything to happen. The only advantage is that there is food near the train station, but it is far from the pier. It takes more than half an hour to walk to the pier to catch the boat to go out to sea.